Refund & Returns Policy

Last Updated: 20/03/2026

At Pro Filler Supply, we are committed to providing high-quality aesthetic products and ensuring customer satisfaction. Due to the nature of medical and cosmetic products, our Refund & Returns Policy is designed to maintain product safety, quality standards, and customer protection.

Please review the following policy carefully before placing your order.

Product Eligibility for Returns

For health, safety, and regulatory reasons, we cannot accept returns or exchanges for products that have been opened, used, altered, or removed from their original packaging.

Returns may only be considered for products that:

Are unused and unopened
Remain in their original packaging
Are reported within the required return period
Are accompanied by proof of purchase

If you believe you have received an incorrect, damaged, or defective product, please contact our customer support team immediately.

Damaged or Incorrect Orders

We carefully inspect and package every order before shipment. However, if your order arrives damaged, incomplete, or contains an incorrect item, please notify us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

Your order number
Photos of the product and packaging
A description of the issue

Once we review your request, we will provide further instructions and determine the appropriate solution.

Non-Returnable Items

Due to safety and hygiene requirements, the following items cannot be returned:

Opened or used dermal fillers
Injectable aesthetic products
Products without original packaging
Items damaged due to improper storage or handling after delivery
Products purchased through unauthorized channels

Refund Process

If your return request is approved, we will process your refund after the returned product has been received and inspected.

Approved refunds will be issued through the original payment method used during purchase. Processing times may vary depending on your payment provider or financial institution.

Please note that original shipping fees and any applicable customs charges are non-refundable unless the return is due to an error caused by Pro Filler Supply.

Order Cancellations

Orders may only be canceled before they have been processed or shipped. Once an order has been dispatched, cancellation requests cannot be accepted.

To request a cancellation, please contact us as soon as possible after placing your order.

Shipping Returns

If a return is approved, customers are responsible for securely packaging the product and arranging return shipping unless the return is due to an error on our part.

We recommend using a trackable shipping service, as Pro Filler Supply is not responsible for returned packages lost during transit.

Exchanges

Due to product safety regulations, we do not offer direct exchanges for opened or used products. If you receive an incorrect or defective item, please contact our support team for assistance.